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FAQ - Frequently asked questions
What is the delivery time for your products?
It takes us 2-4 days to process your order and then 2-3 weeks to deliver it.
Do you ship worldwide?
Yes, we do. We ship all over the world.
Where do we ship your product from?
Our office is located in Talinn, Estonia. Our international warehouse is located in China.
Do you provide tracking information?
Yes, please wait 3 days after you place your order and ask us by e-mail at Proliana@gmail.com.
I'm missing some items from my order, what happens?
Our products are shipped separately according to your order. If your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.
I received a damaged item. What can I do about it?
We're sorry to hear that. Just send us a photo of the damaged item in question to Leonellc@protonmail.com and we'll send you a similar replacement item as soon as possible.
Where are you located?
We are located in Talinn, Estonia.
I still haven't received my package. Why is it taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help locating your package or would like to know more about it, please contact us by email at
Proliana@gmail.com
Do you have a refund policy?
We do our best to resolve any problems our customers may have with their online items. If you still wish to receive a refund for your order, we can of course make the payment, as long as the claim is made within 30 days of the order date and the product(s) in question are not for sale. For more information, please read our link to the refund policy
It takes us 2-4 days to process your order and then 2-3 weeks to deliver it.
Do you ship worldwide?
Yes, we do. We ship all over the world.
Where do we ship your product from?
Our office is located in Talinn, Estonia. Our international warehouse is located in China.
Do you provide tracking information?
Yes, please wait 3 days after you place your order and ask us by e-mail at Proliana@gmail.com.
I'm missing some items from my order, what happens?
Our products are shipped separately according to your order. If your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.
I received a damaged item. What can I do about it?
We're sorry to hear that. Just send us a photo of the damaged item in question to Leonellc@protonmail.com and we'll send you a similar replacement item as soon as possible.
Where are you located?
We are located in Talinn, Estonia.
I still haven't received my package. Why is it taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help locating your package or would like to know more about it, please contact us by email at
Proliana@gmail.com
Do you have a refund policy?
We do our best to resolve any problems our customers may have with their online items. If you still wish to receive a refund for your order, we can of course make the payment, as long as the claim is made within 30 days of the order date and the product(s) in question are not for sale. For more information, please read our link to the refund policy